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If you are a Tenant that is experiencing a maintenance fault, please qualify responsibility before contacting the office.
Upon qualifying your maintenance problem, please follow the instructions below.
To Qualify a Maintenance Problem
How To Spot Condensation
Please remember to give specific details of the problem, e.g. “shower broken” doesn’t give enough detail, is water coming out of the shower? Is it hot? Is the shower head broken? Please also remember to specify which room the maintenance request is for. This request goes straight to the maintenance department and you will receive an acknowledgement e-mail, along with a call to arrange access.
If you are unable to report the maintenance online, you can call us on 029 2115 8696 or pop into the Cathays office at 104 Salisbury Road Cathays Cardiff.
What is an Emergency ?
It is our view that an emergency situation is when the incident is dangerous, life threatening or may result in personal injury or public liability claim or serious deterioration of the property.
If you have an emergency situation, e.g. water coming through the ceiling, please contact the Emergency helpline for immediate action.
Please note tenants will be charged for unnecessary call outs and repairs resulting from negligence.